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Current Tenants
 

Below you will find information frequently requested by our residents. If you do not find the information you need, please email or call us. We appreciate your business!


 
Mailing Address:
  ProHome_Realty-Address.pdf  
Email Address:
  ProHome@ProHomeRealty.com  
Office Phone:
  919-488-3600  
Fax Line:
  919-488-3601  
Office Hours:
  Monday-Friday, 9:00-5:00
Weekends-By Appointment
 
 
   

Rental Policies

 

Rental Payments: Tenant agrees to mail rent to the mailing address provided with a target date of being received by the 1st of the month. Rent is considered late after the 1st; however a grace period is given through the 5th of the month. Any payment received after the 5th is assessed a late fee of 5% of the monthly rent amount. To calculate your late fee, multiply your monthly rental by 5% or .05. You should include the late fee when your rent is late. Tenant acknowledges that use of the US Mail system is at their own risk and is not an excuse for late payment. Rent postmarked by the 1st will be considered on time.

Multiple Checks: Roommates or tenants mailing multiple checks should mail all checks together. Rental amounts should be rounded to the nearest dollar. Please calculate check amount to ensure that you are paying the correct amount. All tenants are jointly & individually liable for returned checks and late payments.

Returned Checks (NSF’s): Checks returned from your bank will be charged an NSF fee of $25. The fee will increase as law permits. In addition, a late fee will also be added to you account, as your rent will be considered late. A returned check must be replaced by a cashier’s check, money order or cash. We do not redeposit returned checks. After two returned checks on a property, all future rental payments must be in certified funds.

Lease Renewals: We will typically notify you 30-60 days before the expiration of your current lease about your lease renewal opportunities. We can send renewals via email. If you have questions about renewing your lease or would like to renew your lease, let us know.

Notice to Vacate: Tenant must give a minimum thirty (30) day written notice to vacate the property at the end of the lease term. The notice must correspond with the end of a month. (i. e. A notice given on May 7th will be effective for June 30, not June 7th) Rent will be due through the end of the notice or the end of the lease whichever occurs last. The security deposit is held for damages until after you vacate. The security deposit will be returned and/or accounted for within 30 days after your vacate date.

Renter’s Insurance: ProHome Realty highly recommends that the Tenant maintain renter’s insurance to insure their personal belongings. The landlord’s insurance only protects the structure, not personal belongings. For a small fee, tenants can protect their belongings from damages caused by the tenant, nature, theft, etc. Most insurance companies can assist you. If you need a recommendation, Scott Herring with Nationwide Insurance can assist you. You can call him at 919-833-6111 or email him at herrins4@nationwide.com.

   

Maintenance

 

Maintenance Repairs: Maintenance calls may be placed by calling 919-488-3600, faxing to 919-488-3601 or by mail or email to the addresses listed above. We typically acknowledge maintenance calls by the end of the next business day. Emergency maintenance calls occurring after normal business hours (Mon-Fri 9-5) must be called in to 919-488-3600. Please follow the voice mail directions to have a representative paged. Active running water/flooding (turn off water), fires (call 911 first) and no heat/air conditioning during extreme temperatures are examples of emergencies. Please use discretion before paging a representative after hours.

 
   

Maintenance Troubleshooting

 

Some issues may be solved by you, without a visit from our repair technician. Below, we have listed suggestions that may be helpful.

 

1. Loss of Power: Check all breakers to verify that they have not been tripped. Breaker boxes are typically located inside of the home but may sometimes be found outside in the garage. In addition, there may be an auxiliary breaker box outside beside the power meter. To reset a breaker, it must be turned off and then turned back on. If the breaker keeps tripping, call our office.

2. Power Outlet Failure: Outlets located in “wet” locations such as bathrooms, kitchens, outside and garages are GFCI protected. GFCI’s are the outlets you see with little buttons that say “test” & “reset”. If you have outlet failure in one of these locations it may be cause the GFCI has tripped. Sometimes there will be GFCI’s in every “wet” location and other times there will be just one for the whole house. When these outlets fail, the reset button pops out. Simply press the reset button to reset the outlet. If the outlet keeps tripping, call our office.

3. Smoke Detectors: Beeping or chirping smoke detectors often need to have the battery replaced. Remove the smoke detector by twisting it (usually) off its base. Sometimes there may be a little “pin” that must be removed first. 9-volt batteries are typically required. Never disconnect a smoke detector unless you are replacing the battery immediately. If you are unsure of how to replace the battery or have smoke detector that is not working properly, please call our office for immediate repair. There should be a working smoke detector on every floor of your home.

4. Dishwasher Leaks: Make sure the seal on the door is clean and not compromised. Check the bottom of the dishwasher for excess food, broken glass/dishware or utensils that may be clogging the drain. Clean this area and check the operation. Make sure dishwasher is cool before attempting to clear drain.

5. Garbage Disposal: If the disposal stops working, check the reset button. The reset button is a small button along the side or bottom of the disposal located under the sink. It is about the size of the end of a pencil eraser. In addition, some disposals also have a tool that you can insert in the bottom to turn the disposal if it is jammed. Never stick your hand or any objects other than food in the disposal.

6. Drains/Toilets: A drain/toilet plunger should be kept handy in case of an overflow. Toilet backups are typically caused by using too much paper. The plunger can also be used to unclog the kitchen sink. Use on the side of sink without the disposal. Drain opener products can be used to clear slow drains. Again, do not use drain opener products on the disposal side of your sink. Follow the product directions carefully.

 
   

Required Tenant Maintenance

 

Below you will find lists of maintenance items tenants are required to perform. If tenant is unable or unsure of how to perform any of these tasks, a qualified, insured contractor should be hired to complete the work. Failure to perform these tasks may result in a charge to have the work done and/or a charge for any damages caused by the neglect.

1. Tenant is responsible for maintaining the yard, which includes, but is not limited to, mowing the lawn, raking the leaves, trimming the bushes and watering the grass when necessary. Gutters should be cleaned out at least twice per year. Most townhouses, condos, apartments and homes with lawncare included are excluded from the above requirements.

2. Tenant is responsible for changing air filters monthly. Failure to change air filters can result in high utility bills and can damage the HVAC system.

3. Tenant is responsible for testing the smoke detectors monthly, changing batteries as needed and reporting any broken or malfunctioning smoke detectors to our office immediately.

4. Tenant is responsible for removing trash from the property in a timely manner. Bathrooms, kitchens and appliances should be cleaned regularly to prevent mildew growth and insect infestation.

5. Wood should not be stored under the crawlspace, on the garage floor or against the exterior of the house. Wood stored in these locations can attract insects.





 
Raleigh, NC 27614